T&C's

Terms and Conditions

Welcome to ShineShelf! By using our website or purchasing, you agree to be bound by the following terms and conditions. If you do not agree to these terms, please do not use our services.

1. General

These Terms and Conditions ("Terms") govern your use of our website, shineshelf.com , and any associated services provided by ShineShelf ("we," "us," "our"). By accessing or using our services, you agree to these Terms. We reserve the right to update or modify these Terms at any time, and it is your responsibility to review them periodically.

2. Products and Availability

All product descriptions, pricing, and availability information on our website are subject to change at any time without notice. We strive to keep product information accurate and up-to-date, but we do not guarantee the completeness, reliability, or accuracy of any information on our website.

Availability and Delivery

  • Products may be subject to limited availability, and certain items may be discontinued without prior notice.
  • Delivery times provided are estimates only and may vary due to factors beyond our control.

3. Pricing and Payment

All prices are listed in GBP and may be subject to additional taxes, shipping fees, and other charges as applicable. Payment is required at the time of purchase. We reserve the right to change prices at any time without notice. Errors in pricing may be corrected, and in such cases, you may be contacted to proceed with the order at the correct price.

4. Order Process and Shipping

Once an order is placed, we forward it to the supplier for fulfillment. The supplier is responsible for packaging, handling, and shipping the product directly to the customer.

Shipping

  • Shipping times may vary depending on the supplier’s location, stock availability, and other factors.
  • Estimated delivery times are provided as a general guideline and are not guaranteed.
  • Customers are responsible for providing accurate shipping information. We are not liable for lost or delayed shipments due to incorrect or incomplete addresses.

International Shipping

  • Additional fees, customs duties, and taxes may apply for international orders, which are the responsibility of the customer.

5. Returns, Refunds, and Cancellations

We are committed to customer satisfaction and work with suppliers to offer return and refund options where possible. However, because we rely on third-party suppliers, our return policy may vary depending on the supplier's policies.

Return Policy

  • Customers may initiate a return request within 7 days of receiving their order.
  • The product must be unused, in its original packaging, and in the same condition as received.
  • Customer must pay for return we are not responsible for the return of the product

Refunds

  • Refunds may be processed after the product is returned and inspected by the supplier.
  • Refunds may take 7-14 business days to process, depending on your financial institution.

Cancellations

  • Orders may be canceled within 1 hour of placement if the order has not yet been processed by the supplier.

6. Dropshipping Service

  • ShineShelf is a dropshipping provider, meaning we do not hold or stock any products. Instead, we facilitate the sale and shipment of products directly from third-party suppliers to customers. We act as a liaison between the customer and the supplier but are not responsible for manufacturing or stocking

7. Disclaimer and Limitation of Liability

Disclaimer

  • Products are sold "as-is" and may be subject to the supplier's warranties, if any.
  • ShineShelf makes no representations or warranties, express or implied, regarding the suitability, reliability, or availability of the products listed on our website.

Limitation of Liability

  • To the maximum extent permitted by law, ShineShelf shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website or products purchased from third-party suppliers.

8. Intellectual Property

All content, including text, images, graphics, and logos on our website, is the property of ShineShelf or its suppliers and is protected by copyright and other intellectual property laws. Unauthorized use of our content is prohibited.

9. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of The United Kingdom's legal system. Any disputes arising from these Terms or your use of our services shall be resolved exclusively in the courts of The United Kingdom.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes your acceptance of the new Terms.

11. Contact Us

If you have any questions or concerns about these Terms and Conditions, please visit the contact page for more information