Shipping Policy

Thank you for choosing ShineShelf! We strive to provide you with the best shopping experience, including a seamless and reliable shipping process. Please review our shipping policy to understand how we handle the shipment of your orders.

1. Order Processing:

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • In cases of high order volume or during promotional periods, processing times may be extended, but we will communicate any delays promptly.

2. Shipping Methods:

  •  Estimated delivery within 5-7 business days.
  • Please note that delivery times are approximate and may vary depending on your location and external factors such as weather conditions and shipping carrier issues.

 

    3. Order Tracking:

    • Once your order has been shipped, you will receive a confirmation email with tracking information.

    4. International Shipping:

    • We currently offer international shipping to select countries.
    • International shipping rates and delivery times may vary. Please check the shipping options during checkout for more information.
    • Customers are responsible for any customs duties, taxes, or fees imposed by their country.

    5. Undeliverable Packages:

    • In the event that a package is undeliverable or returned to us due to an incorrect address provided by the customer, refusal of delivery, or other reasons, we will contact you to arrange reshipment. Additional shipping charges may apply.

    6. Lost or Damaged Items:

    • If your order is lost or damaged during transit, please contact our customer support team within 5 business days of receiving your order. We will work with you to resolve the issue promptly.

    7. Contact Information:

    • If you have any questions or concerns about your order or our shipping policy, please contact our customer support team at ShineShelf@outlook.com

    By placing an order with ShineShelf, you agree to comply with and accept our shipping policy. We appreciate your trust in our services and look forward to serving you with excellence.